Shipping Information

Checking Your Order Status

You may check the status of your order by emailing maebytyler@gmail.com.

Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly - maebytyler@gmail.com.

Tracking Queries

Australia & NZ - Please allow up to 7 working days before querying about your parcel. To track your order please email us - maebytyler@gmail.com. - with your name, contact number and invoice number.

International - Although most arrive quicker, please allow up to 14 working days before querying your parcel. To track your order please email us - maebytyler@gmail.com. - with your name and invoice number.

Important Information

We are unable to change or redirect orders once they have been sent. Once your order has been received by yourself at the specified shipping address, any liabilities due to loss or damage are not the responsibility of MBT.

Free Shipping

We offer free shipping worldwide when your order totals $150+. All other orders under this threshold will incur a $8 standard shipping fee or $12 for express shipping.

Cancellations

Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact us directly by email  maebytyler@gmail.com

Packaging

All of our jewellery pieces are packaged in a pouch and our Mae by Tyler white boxes.

Shipping Methods & Costs

Australian & New Zealand Standard Shipping Costs (orders under $150) - $8

Standard Australian & New Zealand orders are generally processed within 72 hours pending availability and credit card verification. Once processed your order will be delivered within 5-7 working days. Mae by Tyler also offers express shipping for an additional $4. Express shipping can be expected 1-2 working days after the item has been processed. We require that your order is signed for on delivery. If no one is available at the time of delivery our courier will leave a calling card. It is your responsibility to arrange for re-delivery with the specified courier company.

International Shipping Costs (orders under $150) - $15

Products shipped internationally are generally processed within 3 working days depending on availability and credit card verification. Once processed your orders will be delivered with 7 – 10 working days. Please note we are currently unable to ship to some countries due to custom restrictions. To find out if we ship to your country please email maebytyler@gmail.com.